Are typical business hours are Monday - Friday 8:00AM-5:00PM EST.    


We are reachable by the following methods:


- Submit a ticket 24/7/365 by emailing helpdesk@balestechnology.com or by going to https://balestech.freshdesk.com and completing a short form describing your issue.


- Phone at 260-302-1300


- Text is available at 260-302-1142 temporarily.  We are working on a more reliable texting solution to be able to have texting to our main business line 260-302-1300.



Any trouble tickets received outside of these hours and holidays will be prioritized and handled accordingly.  If it is not an urgent request, you will receive a response the next business day.